SHIPPING
All stock items will be shipped within 2 working days. please note that handmade items are made to order, and have a delivery time of 4-6 weeks. WE will contact you with any delivery updates.
all items will be sent fully insured.
Shipping charges may vary depending on the value, size and weight of the item.
you will be responsible for paying for your own shipping costs for returning an item. shipping costs are non refundable. if you receive a refund, the cost of shipping will be deducted from your refund.
RETURNS
IN THE UNLIKELY EVENT THAT YOU ARE NOT FULLY SATISFIED WITH YOUR ITEM, PLEASE EMAIL US AT INFO@LORELLEATARA.CO.UK WITHIN 14 DAYS OF RECEIVING YOUR ITEM.
ALL RETURNS MUST BE RETURNED UNUSED, AND IN THEIR ORIGINAL PACKAGING. IT IS RECOMMENDED THAT RETURNS ARE SENT TRACKED AND INSURED. WE WILL NOT BE HELD RESPONSIBLE FOR ITEMS THAT ARE NOT RECEIVED.
DUE TO HYGIENE REASONS, EARRINGS CANNOT BE RETURNED.